Orders & Payment

Q: What payment methods do you accept?
We accept all major payment methods including Credit/Debit cards, UPI, Net Banking, and RuPay. All transactions are secured and encrypted.

Q: Can I modify or cancel my order after placing it?
Since every piece is made to order, we request you to contact us within 24 hours of placing your order for any modifications or cancellations. After that, production begins and changes may not be possible.

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Shipping & Delivery

Q: Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹2999. A nominal delivery fee applies to orders below that.

Q: How long does delivery take?
Standard delivery takes 7–10 business days. Made to Order pieces may take 15–21 business days as they are handcrafted specially for you after your order is placed.

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Returns & Exchanges

Q: What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with all tags intact. Sale items and Made to Order pieces are not eligible for return.

Q: How do I initiate an exchange?
Reach out to us via WhatsApp or email with your order number and reason for exchange. Our team will guide you through the process within 24 hours.

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Made to Order / Customization

Q: What does "Made to Order" mean?
Every piece at Vastreymaitri is crafted specially after you place your order — we don't maintain ready stock. This ensures your garment is fresh, carefully made, and crafted with full attention to detail.

Q: Can I request a custom size or embroidery?
Yes! We welcome customization requests. Please contact us on WhatsApp before placing your order and our team will confirm feasibility, pricing, and timelines.

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Sizing & Fit

Q: How do I find my correct size?
Each product page has a Size Guide with detailed measurements. We recommend measuring yourself and comparing with our size chart before ordering. When in doubt, size up.

Q: What if the garment doesn't fit?
We offer exchanges for size issues within 7 days of delivery. Please refer to our size guide carefully before ordering to avoid any inconvenience.

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Care & Fabric

Q: How should I care for my Vastreymaitri pieces?
We recommend gentle hand wash in cold water with mild detergent. Avoid wringing or tumble drying. For embroidered pieces, turn the garment inside out before washing to protect the embroidery.

Q: What fabrics do you use?
We use sustainable, skin-friendly fabrics like pure cotton, chanderi, and linen — chosen for their comfort, breathability, and ability to hold our signature hand embroidery and block prints beautifully.